AI will help drive the revolution

With advancement in AI, machine learning and analytics, banks can tap into diverse customer and transactional data sets right on their doorstep. The Bank of the Future can use this to redefine customer experiences.

Banks are already leveraging AI and analytics in areas such as fraud and risk management. But with their unique access to incredible volumes of customer data, they have significant room to personalize and enhance enterprise value and improve automation and efficiency.

AI technologies could potentially deliver up to $1 trillion of additional value per year. In our ever-connected digital world, there is tremendous opportunity for banks to reach new markets and build exceptional experiences that delight customers.

Read the full report The Bank of the Future: How AI will power ubiquitous services and personalised customer experiences.