1 min read
When today’s customers evaluate financial institutions, they no longer compare different banks, they compare experiences. Over the past years, there has been a fundamental shift in how business gets done, where staying relevant means becoming an active part of customers' digital life.
From PSD2 and open banking, to changing customer expectations and new ‘quick to market’ challengers, global banks are beginning to recognise that a radical change is needed from their part.
As neobanks and big techs are entering the market with innovative, fully digital offerings, customers are increasingly demanding digital services. With cost pressures remaining high and inflexible existing infrastructures, financial institutions must evaluate new approaches that will meet their business requirements.
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