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Get straight to the heart of the challenges facing retail banks today and lays the foundation for these challenges to be overcome. Whether analyzing the potential of emerging technologies, evaluating the impact of FinTech competition, embracing corporate culture innovation, or demonstrating the transformative power of digital, MoneyLIVE: Indonesia has got it all covered.

Event location

Shangri-La Hotel, Jakarta
Kota BNI JL. Jend. Sudirman Kav. 1
Jakarta 10220 Indonesia

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Mambu speaker at MoneyLIVE Indonesia: Myles Bertrand, Managing Director, APAC

Thursday, 20 February 2020 | Session 5 | Panel session: "Preparing for the new customer journey”

  • Planning your digital journey: what are the main challenges and how can they be overcome?
  • Customer centricity is king: designing digital capabilities with the customer in mind.
  • What must be considered when moving to digital-only channels?
  • Reinvigorating the branch: what new opportunities does technology present?
  • Standing out in a crowd: how can organizations grab the attention of future customers?
  • Which channels will become dominant over the next five years?