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Customer needs evolve fast in today’s unpredictable financial world, so the ability to adapt your product and services at lightning speed is a game changer.

We talk to Tandem, a digital UK bank targeting the younger demographic of the gig economy. They entered the market in 2016 and have quickly climbed to over 950 000 customers. To provide their customers with a dynamic offering, they felt the need to be more agile in flexible bottom-up and customer-centric approach.

In this session we also discuss how the right processes, technology and people can help:

  • Prioritise an innovation and delivery culture
  • Enable an integrated ecosystem operating with a contemporary mindset

Monday 14 December, 14:00 - 15:00 CET

Technology in finance is no silver bullet. Before we can use it to enable broader inclusion we must first focus on cultural shifts and collaborative processes.

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Elliott is Chief Customer Officer at Mambu. With over 20 years in banking and fintech, Elliott has a unique and rounded view of the market. At Mambu, Elliott is focused on a customer-centric approach to doing business, growing revenue and helping banks build flexible and scalable solutions.

Elliott Limb