Over the past 10 years the Australia financial services industry has seen great levels of disruption. New waves of Fintech competitors, increasing regulatory mandates, next generation technology and evolving consumer behaviours are changing the way banks interact with their customers. In this episode, Ashleigh McManus, Partner Manager for ANZ from Mambu will get Erik Fenna, GM Tech of Technology Transformation from P&N Group to share his insights on the banking landscape in Australia today, and what the next 10 years will hold for these organisations.
The Future Forum Series
Welcome to this video series where we will bring together industry experts from banks and technology companies who are redefining the future of banking in Australia. Find out how you can transform your bank and be future-ready.
Sign up for this series
More about this series
Traditional financial institutions are no strangers to disruption. Over the past 10 years, banks and credit unions have experienced the rise of fintech competitors, new regulatory mandates and rapidly changing customer expectations. In this five-part series, we will be exploring the key trends, risks and opportunities for banks in Australia.
A new episode will be released weekly and get notified first-hand to watch once you’ve signed up to this series.
In this episode, Mark Spry, Group Executive, Greater Bank will share the work they have done over the past few years to digitally transform. He will also shed insights on their journey to cloud, the importance of digital banking, and how technology is enabling them to remain Australia's most trustworthy bank. Mark Zanon, Managing Director, Capital Consult will also share how they supported Greater Bank in managing their regulatory obligations with APRA while they embark on their cloud transformation journey. We will also be joined by Damien Mair, CEO & Co-founder, Fusion, sharing the key trends in digital banking, what tactics are banks adopting to deliver exceptional customer experiences through digital channels and how Fusion is helping to bring these features to life with their clients. This session will be hosted by Paul Apology, General Manager for ANZ, Mambu.
In this episode, David Fodor, Head of Business Development - Financial Services in Australia and New Zealand from Amazon Web Services, Steven Bolland, Banking Lead from 4impact and Myles Bertrand, Managing Director for Asia Pacific from Mambu share their views and insights on the transformation journey that banks have to take in order to evolve and innovate. A deep dive into the new way of working, technology requirements, how to transit to the cloud with minimal risks as well as understanding the compliance regulations. This panel is moderated by Natalie Drummond, Global Head of Customer Success Management from Mambu.
In this episode, Laura Hill, our Account Executive for ANZ will be speaking with Melcar McCaig, Program Lead Open Banking from Tyro together with our partner, Mark Perry, Chief Customer Officer from Biza on their collaboration story from being enabled for compliance in the CDR to how they are approaching open-banking in Australia. Find out how Mambu and Biza can help banks like Tyro in this day and age as the fintech ecosystem is growing rapidly in Australia.
In this episode, we will take you through an overview of Mambu’s composable banking platform together with our partners - Ranqx, 4impact and Fusion. We will show you how easy it is to launch a lending ecosystem, Quick Capital, within weeks instead of months. Steve Bolland from 4impact, will share a summary of the architecture build and ease of integrations, followed by Dave Lewis from Ranqx, who will run through the Quick Capital origination workflow including customer onboarding, call to Xero for accounting data, the smart intelligence in decisioning and high level product summary. Perminder Grewal, Mambu’s Regional Solutions Engineering Manager will show you the client and loan that was automatically created in Mambu and lastly, Damien Mair from Fusion will also show you how to build straight through processing in servicing with a modern cloud banking platform.
Myles has been building and enhancing financial technology businesses in APAC for over 20 years. He is an experienced senior leader with a broad range of experience and skills including business development, customer relationship management, product management and risk management. Myles has over 20 years of experience in software solutions with key strengths in payments and transaction banking. Myles has a proven capability to deliver improved customer outcomes through developing product and customer focused solutions. He has worked across several industries, including banking, retail, wealth, insurance, telecommunications and sport.
For the past 25 years David has worked within the Financial Services industry both domestically and in the UK, accumulating a diverse skill-set transcending the banking value chain. David has led large onshore and offshore operational teams spanning Product Management, Finance, Risk, Procurement and HR operations. David spent the last five years of his tenure in Banking driving Technology Transformation agendas focused on core banking and analytic platforms. He joined the Amazon Web Services Business Development team in 2017 as the FSI lead for Australia and New Zealand.
Ashleigh has been working in Financial Technology over the past five years both in Asia and domestically. Prior to joining the Mambu team, Ashleigh was the Head of FinTech for Basiq where he worked with some of the most innovative Australian FinTechs looking to disrupt traditional business models through Open Banking. He joined Mambu at the start of 2021 to manage its ANZ partnerships ecosystem.
Erik has focused his career on integrating systems across a broad spectrum of business services from email to two-way radio to banks. He was the CEO of LIXI, the Australian standards organisation for data messaging for lending, and is now the GM of Technology Transformation at the P&N Group, a small but influential mutual bank based in Perth. P&N is currently re-inventing the way the bank interacts with customers through both the human and direct-to-consumer channels, and technology plays a critical role at the leading edge of that change.
Paul is Mambu's General Manager, Australia & New Zealand, having joined the business in July 2021 as a Senior banking Consultant. Prior to joinging Mambu, Paul held a senior executive position as Managing Director, Head of Group Operations - Oceania for MUFG Bank, Ltd, a part of Japan's largest financial group, MUFG. Paul has had an extensive career in the banking industry, previously having held senior positions in Macquarie Bank and actively involved in wider industry intiatives.
Mark Spry is Group Executive of Transformation for Greater Bank. A seasoned executive who joined Greater in 2017, Mark likes to move fast, optimise outcomes and tackle game-changing projects. With a wealth of experience that includes previous roles as NAB’s Head of Technology, Superannuation and Investment Platforms and CEO at Pulse Mining Systems, Mark is currently leading the digital transformation project at Greater – driving the most comprehensive business case ever undertaken in terms of size, risk and value for the organisation. He is passionate about building high-performing teams, building culture and leadership, and ultimately offering the best solutions and experience for Greater’s customers.
Mark Zanon is the managing director of Capital Consult who specialise assisting FSIs through the APRA regulatory framework. He has over 20 years in-house executive and consulting roles in financial services technology and risk. Since 2008 Mark has been working with FSIs on aspects of their APRA compliance. His specialist area of expertise is in assisting FSIs through their IT outsource including cloud risk and compliance requirements to meet the APRA regulatory framework. He deals directly with APRA, with and on behalf of FSIs.
1st computer (Cosmac VIP), had a graphics resolution of 128x 64 pixels. A lesson in leveraging less to make more. Learnt HTML in Netscape Navigator 1.0. Was stoked when a tag was released to allow changing the background colour of a website. From playing a part in Web 1.0. Web 2.0, and the mobile revolution, is passionate about helping financial institutions Web 3.0 their business. Defined Fusion’s purpose to ‘create experiences people love’ years before UX, CX, MX and EX were a thing. Strongly believes digital is never done. Persistent adaption trumps transformation to create ‘bankable digital’ value.
Natalie Drummond is the Global Head of Customer Success Management at Mambu. She has worked exclusively in customer facing roles over her 20 year career in Finance & Technology. Natalie leads the team who aim to work in partnership with our customers, ensuring their success, growth and continued expansion. Trust, value and partnership are key to Customer Success at Mambu.
Steve Bolland is an experienced banking and fintech technology leader with a focus on helping banks evolve their organisations for ‘now’, whilst delivering accountable transformation roadmaps for their futures. With over a decade of experience in Banking IT, Steve has developed a strong reputation for his acumen, transparency and solutions knowledge base across both on-prem and cloud based financial technologies. Supported by a strong background in ICT project and program delivery, and project governance, Steve has an innate ability to support the bigger picture whilst honing initiatives that not only support his clients strategies, but also deliver speed to value as a priority. As 4impact's Banking Lead, Steve provides the leadership and guidance to their financial business team enabling the delivery or high impact Digital services through partnering with leading Fintech’s and expert consultants.
Mark Perry is an experienced technologist in identity security and the CDR. He has 30+ years of experience in enterprise technology projects in finance and other regulated industries. Mark has been involved in the CDR since October 2017 and was a member of the Data Standards Body advisory committee from 2018–2020. As Chief Customer Officer at Biza, Mark is a trusted adviser to Biza’s clients to help them meet their CDR objectives. Formerly APJ CTO of Ping Identity, Mark’s expertise is in Identity and Access Management and he is a noted speaker at industry events in Australia and overseas.
Melcar McCaig is a fintech enthusiast passionate about technology and how it helps consumers and businesses realise their goals. Have been working in the fintech industry for over 12 years delivering high value products and working side by side with high performing technology and product teams. Most recently lead the successful delivery of Tyro's Open Banking Data Holder milestone making Tyro one of the early adopters of CDR Consumer Data Sharing.
Laura is Account Executive for ANZ at Mambu. As part of Mambu’s pre-sales team, she works with prospective ANZ clients to solution for their current and future core banking requirements, with Mambu’s leading core banking platform. Laura has more than 8 years sales experience at leading SaaS companies, with the goal of ensuring customers digital and transformation aspirations are met with best-in-breed technologies.
Perminder Grewal is the Regional Solution Engineering Manager for the APAC region at Mambu and is based in Perth, Australia. She leads a team of Solution Consultants and Architects to guide prospects and clients on how Mambu can help them. Perminder is experienced in supporting the banking sector with critical processing services including core banking and payments across Asia Pacific.
Dave started his career in strategic marketing. He then founded VantagePoint an insights-based management and business growth consultancy assisting SMB business owners across Australasia and Dubai. Dave has advised numerous companies and boards including ANZ Bank, PwC and BNZ Bank to achieve customer-centric growth, and is an accomplished speaker, panelist and presenter. Dave has leveraged his entrepreneurial, visionary and strategic problem-solving capabilities and business networks to position and drive the growth of the business.