365.bank becomes the first bank in Slovakia to leverage Backbase’s Engagement Banking platform and Mambu’s flexible cloud-native banking platform to pivot to digital-first banking.
As the most preferred digital bank in Slovakia, the goal of 365.bank is to move to an omnichannel experience and to improve its current digital core banking system, which will keep pace with the rapidly evolving world in this area. As a result of this partnership, 365.bank expects to decrease its time to market with new solutions compared to the previous custom, in-house build approach, ensure 24/7 access to banking services for its customers, improve its use of data to better tailor the customer experience, accelerate innovation, and address gaps in its legacy systems – all with a view towards creating a better, more customised user journey.
365.bank X Backbase X Mambu
365.bank is adopting the full digital sales and digital banking capabilities of Backbase’s Engagement Banking platform for its retail business, helping to improve the customer experience in all areas, including opening accounts, applying for new products, and conducting day-to-day online banking activities.
Mambu will fully transform 365.bank’s legacy core into a modern cloud-native platform that is configurable and adaptable to future technologies. Through open APIs, both Mambu and Backbase seamlessly integrate with third party fintech solutions, providing 365.bank with a scalable digital ecosystem and sophisticated digital tools and services.
"Our goal is to give our customers a first class omnichannel banking experience that consistently delights users. We are building a customer-centric bank, which allows them to think less about their money and have more time for the things that they love. But in order to do this, we needed flexible and scalable technical infrastructure and state-of-the-art banking services that enable us to react instantly to our customers’ needs. This is where Mambu and Backbase came in. With their impeccable track records, agile way of working, innovative solutions, quick time to market and modern, scalable digital architecture, it was a no-brainer to select them as our digital partners," commented Andrej Zaťko, CEO of 365.bank.
The combined Backbase-Mambu service offering provides 365.bank with a fully integrated, end-to-end cloud-native digital banking solution on an open and modern architecture. This creates a future-proof infrastructure that will allow 365.bank to continue its growth trajectory as one of Central Eastern Europe’s leading financial institutions. The partnership further allows 365.bank to create enhanced value for their clients on a daily basis and dramatically reduce their back-end operating costs.