ABN AMRO scales digital SME lending offering with Mambu
New10 went from concept to market in just 10 months, delivering 15-minute credit decisions, automated risk profiling and 2-day loan disbursal.
- months to market
- credit decision
- SMBs financed
NEW10
About the customer
Launched in 2016 by the Dutch bank giant ABN AMRO, New10 is a digital lending spinoff designed to address shifting market dynamics.
It combines the speed and innovation of a fintech with ABN AMRO's financial expertise and resources. Targeting small and medium-sized businesses, New10 offers simple, transparent loans ranging from €20,000 to €1,000,000 through fast, user-friendly processes and tools.
New10 focuses on automating financing to help Dutch SMEs tackle productivity challenges and access capital efficiently.
The challenge
Innovating boldly, unburdened by legacy
In their search for new market opportunities, ABN AMRO were faced with the rise of fintechs and bigtech and a legacy core system and an operating model that were too slow, costly, and resource-intensive to compete effectively.
With New10, ABN Amro wanted to go to market fast and focus their development efforts on customer-facing value creation. A composable, lean, and cloud-native solution that is infinitely scalable and flexible and that would cost only a fraction of a traditional system is just what they needed.
“We needed a solution native to that environment which shared the lean and agile attributes of our business. Mambu offers us scalability, flexibility and speed to market at a fraction of the cost of traditional core systems. ”
- Jaap Boersma, Co-Founder & CTO, New10
The solution
Building an agile, scalable SME lending platform
New10 chose a cloud-native approach to build its lending platform. Leveraging Mambu’s API-enabled core banking engine, New10 integrated best-of-class systems to streamline operations and focus on customer-facing value creation. Key elements of the solution:
- Serverless architecture: Built on Amazon Web Services (AWS) for instant scalability and elasticity.
- Composable design: Integrated front-end origination, customer portal, KYC, AML, credit scoring, and decision rules engine.
- Partner ecosystem: Leveraged Mambu’s flexible platform and a range of third-party vendors to innovate rapidly.
The result
Delivering speed, growth, and customer satisfaction
New10 embodies ABN AMRO's enterprising approach to digitalisation and innovation. With Mambu, New10 launched within 10 months, delivering 15-minute credit decisions fully digitally and disbursing loans within two working days. Within six months of launch, New10:
- Acquired over 2,000 accounts
- 65% of customers were new to ABN AMRO
- Increased Net Promoter Score (NPS) to 60+
Download the full case study
Discover how New10, ABN AMRO’s digital spinoff, redefined SME lending with fast 15-minute decisions, automated risk profiling, and scalable cloud-native solutions.
