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Mambu’s Banking Insights for Growth:
Understanding the role of credit unions in modern society
As part of our Mambu's Banking Insights for Growth series, we were joined by Persistent Systems and Mitchell Stankovic to discuss the unique role that credit unions play in today's society. Read more about how credit unions can leverage technology to enhance their services and ensure future growth.
Drawing on insights from industry experts from Persistent Systems, Mitchell Stankovic and Mambu, we explore how credit unions can leverage technology to enhance their services and ensure future growth.
Credit unions have long been pillars of financial inclusivity, bridging gaps in local communities and serving underserved populations. Their unique mission focuses on providing essential financial services to individuals, particularly in areas often overlooked by traditional banks.
As not-for-profits, this commitment to fostering financial well-being is what sets credit unions apart in the financial landscape.
One of the most compelling aspects of credit unions is their ability to offer localised and personalised services. Much like building societies, credit unions thrive on creating strong, personal relationships with their members. Karan Maini, Head - Banking and Capital Markets, Persistent Systems believes this is evident in the fact their customers are referred to as members each of whom hold shares in the organisation - rather than shareholders or investors.
Susan Mitchell, Founder and CEO of Mitchell Stankovic takes this one step further to say credit unions were the first social institution created to serve communities.
This approach is particularly appealing to those who value a more intimate connection with their financial institutions, as opposed to the impersonal nature of large banks. Members often feel a sense of belonging and trust, knowing their financial needs are being met by people who understand their local context and personal circumstances.
The rise of digital banking presents both challenges and opportunities for credit unions.
The digital revolution has transformed the financial services industry, with many consumers now expecting seamless online and mobile banking experiences. For credit unions, this shift necessitates significant technological investments, which can be daunting given their typically smaller scale compared to major banks. As a result, many credit unions are pooling resources to enhance their technological capabilities. Read more about we are working with League Date to empower credit unions.
There's optimism in investing in technology.
Investment in modern technology is a top priority for credit union leadership teams, yet only a few organisations have successfully migrated their core systems to the cloud.
Enhanced digital platforms can significantly improve customer interactions, offering members the convenience of managing their finances anytime, anywhere. This technological shift also enables credit unions to expand their range of financial products, catering to the diverse needs of their members. From mobile banking apps to fully digital loan applications, the possibilities are vast and promising.
Anshul Verma, Head of Partnerships, North America, Mambu believes we’ll see more credit unions embracing and working in closer partnership with FinTech firms as they seek to modernise their solutions and adopt omnichannel services.
Moreover, embracing digital transformation can play a pivotal role in attracting a younger demographic, who are often more tech-savvy and prefer digital solutions. By meeting these expectations, credit unions can ensure their relevance and sustainability in the future financial ecosystem.
In conclusion, while the rise of digital banking poses challenges for credit unions, it also opens up avenues for innovation and growth. By modernising their technology infrastructure and enhancing digital engagement, credit unions can continue to fulfil their mission of addressing financial gaps and delivering products and services to underserved populations. The future of credit unions lies in their ability to blend their traditional strengths of personalised service with the efficiencies and conveniences of modern technology. This harmonious integration can ensure that credit unions remain a vital and trusted part of the financial landscape for years to come.
Learn more about how Mambu can support credit unions make this transition with our cloud banking platform, purpose-built for agility, innovation and a changing market.