Backbase and Mambu

PARTNER

Backbase

The AI-native Banking OS where customers, employees, and AI agents work as one across channels and operations.

Region

Global

About our partner

Backbase built the AI-native Banking OS - the operating system that turns fragmented banking operations into a Unified Frontline. The Banking OS sits above systems of record, coordinating execution across customers, employees, and AI agents across digital channels, front office, and operations. 120+ leading banks run on Backbase across Retail, SMB & Commercial, Private Banking, and Wealth Management.

Visit the Backbase website to learn more.

0+: customers

0k+: employees globally

0: offices on 5 continents

Mambu and Backbase partnership

Fragmentation is preventing banks from delivering AI at scale - across growth, operations, and customer experience. Backbase and Mambu tackle this together, combining the AI-native Banking OS with Mambu's cloud-native core to deliver a complete front-to-back banking stack that accelerates time to value and reduces implementation risk.

Our mutual customers, including Western Union, benefit from the combined power of Backbase's AI-native Banking OS and Mambu's cloud-native core banking platform - driving operational efficiency, faster product launches, and consistent execution across every customer interaction.

The Banking OS sits above Mambu's core as the Control Plane of the Unified Frontline, connecting directly via Grand Central without replacing existing infrastructure. Banks get a range of pre-validated domain solutions through Starter Packs - bundling workflows, AI agents, policies, and integrations - deployable one domain at a time with minimal implementation risk.

“Mambu and Backbase are united in our goal to transform the banking industry. Together, we give banks the foundation to break free from fragmented architecture and build the Unified Frontline. This is especially true for greenfield banks, for which we can launch a complete new service in a matter of months. By partnering with Mambu we provide a complete front-to-back solution - the agility and execution banks need to win in the AI era.”

- Jouk Pleiter, CEO and Founder of Backbase

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