The challenges of building a bank integration
Getting the right interlocutor and pace of communication
Accessing banks' direct connectivity solutions is more complex than creating a self-serve account and obtaining your API keys. If not already done, the first thing to do before even getting access to the bank's documentation is to open an account, and subscribe to the bank's connectivity solutions. The right stakeholders to do so is the cash manager.
Cash management is one of the many lines of products and services that banks offer to their corporate customers. It is also one of the most technical. As a result, banks have built teams of cash managers that are distinct from teams of account managers.
Because account managers have large customer portfolios and need to liaise with different teams from within the bank, response turnaround can sometimes be longer than what product or engineering teams working on a sprint need to reach their velocity goals.
Choosing between all the bank connectivity options
Banks have strengthened their systems' reliability through years of iterations, keeping their customers’ funds secure and processing billions of payments yearly to power the economy. This iterative process created significant variability and complexity in those systems, reflected in the heterogeneity of their connectivity solutions for different use cases.
In Europe, connectivity channels include the below main channels